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Kentucky Emergency Physician Named 2011 Emergency Department Director of the Year; Finalists Announced from Nebraska, New Jersey and New York
Orlando, Florida, April 24, 2011 Blue Jay Consulting and the Emergency Medicine Foundation (EMF) today announced that Royce D. Coleman, MD, FACEP, has been named the 2011 Emergency Department Director of the Year. Dr. Coleman, medical director at the University of Louisville Hospital and associate professor at the University of Louisville, department of emergency medicine, will be honored at the Emergency Department Directors Academy at the Omni Dallas Hotel at Park West at 6:30 pm on Monday, May 2, in Dallas, TX. Three additional finalists will be honored later this year. "The Blue Jay Consulting/Emergency Medicine Foundation Emergency Department Director of the Year Award recognizes current emergency department physician leaders who made significant impacts on improving the operations of their departments, resulting in improvements in the quality of patient care," said Jim Hoelz, chief nurse executive/managing partner at Blue Jay Consulting. "This year's winner, Dr. Royce D. Coleman was chosen for his active collaboration with nursing to achieve departmental improvements, his commitment to providing excellent patient care, his work to implement programs to improve the quality of the patient experience and community involvement, as well as professional involvement with the American College of Emergency Physicians," said Mr. Hoelz. An Emergency Department Director wears many hats," said EMF Chair, Michael Gerardi, MD, FACEP. "Daily they are charged with providing leadership; planning; ensuring ethical practices; coordinating with nurses and administrators; improving utilization of the facility, service and staff; all while ensuring quality care for the patients. We are pleased to honor Dr. Coleman, as he truly set himself apart; and demonstrated his dedication to improvement and sustaining excellence in both quality of care and employee and physician satisfaction." The three finalists in alphabetical order are: Dave A. Holson, MD, MPH, with Mount Sinai Services at Queens Hospital Center. Dr. Holson's expertise was showcased when Queens, New York, became the epicenter of the outbreak of the H1N1 virus in New York City. As director of the department of emergency medicine at the Queens Hospital Center, Dr. Holson and his team showed outstanding medical and emergency management, and preparedness during this turbulent situation. Robert L. Muelleman, MD, FACEP, is the emergency medicine chair, department of emergency medicine at the University of Nebraska Medical Center in Omaha, NE, and emergency medicine medical director at The Nebraska Medical Center in Omaha. Dr. Muelleman's leadership and vision enabled him to grow the emergency department at the University of Nebraska Medical Center during the past 12 years from a department under the umbrella of the department of surgery, into an established, full-fledged, resident-based, research-oriented, clinically-focused department of emergency medicine. Mark Rosenberg, DO, MBA, FACOEP-D, FACEP, is an emergency physician and medical director at St. Joseph's Healthcare System in New Jersey. Dr. Rosenberg formed a unique Emergency Department Executive Committee that meets weekly to discuss and plan everything related to the department. Having collective physician leadership (chair, chiefs of adult and pediatric emergency medicine, residency director) and nursing leadership (director, manager, educators) together enables the department to reduce friction, inform colleagues, share successes, and acknowledge weaknesses. This unified group of nurses and physicians creates cohesive policies supported by the department's leaders that can then be disseminated into all areas of the emergency department. A panel composed of appointees from EMF and Blue Jay Consulting chose the award winners. The award will be presented by Mr. Hoelz; Mark Feinberg, managing partner at Blue Jay Consulting; and Jay Kaplan, MD, FACEP, chair-elect of EMF and member of the Board of Directors of the American College of Emergency Physicians. About Blue Jay Consulting About the Emergency Medicine Foundation Contact August 30, 2010 Four Nurses Named Fellows of the Prestigious Academy of Emergency Nursing Des Plaines Ill. -- The Emergency Nurses Association (ENA) has announced the 2010 inductees to the Academy of Emergency Nursing (AEN). The AEN fellowship is a prestigious honor recognizing emergency nurses for their contributions to patient care in and out of the emergency department (ED). The Academy of Emergency Nursing was constituted on September 28, 2004, to honor nurses who have made specific, enduring, substantial, and sustained contributions to the field of emergency nursing; who advance the profession of emergency nursing, including the health care system in which emergency nursing is delivered; and who provide visionary leadership to the Emergency Nurses Association (ENA). "Each of this year’s inductees exemplifies the leadership and commitment to excellence in patient care that all nurses aspire to," said Diane Gurney, RN, MS, CEN, 2010 president of the Emergency Nurses Association. "Every day and throughout their careers, they have provided superior service to their patients and held themselves to the highest standards. These professionals truly personify the principles and dedication required to become Academy of Emergency Nursing Fellows." Jim Hoelz, RN, MS, MBA, CEN, Chief Nurse Executive and Managing Partner for Blue Jay Consulting is one of the 2010 inductees into the Academy of Emergency Nursing. For more information about the AEN, go to http://www.ena.org/about/academy/Pages/Default.aspx. For more information about ENA or to arrange an interview with any of the inductees, contact Anthony Phipps at aphipps@ena.org. Contacts ENA is the only professional nurses association dedicated to defining the future of emergency nursing and emergency care through advocacy, expertise, innovation and leadership. Founded in 1970 and currently celebrating its 40th anniversary, ENA serves as the voice of more than 37,000 members and their patients through research, publications, professional development, injury prevention and patient education. Additional information is available at ENA’s website www.ena.org.
Health Central Hospital Decreases Emergency Department Patient Wait Times and Enhances Patient Satisfaction Scores Blue Jay Consulting Empowers Health Central’s Emergency Department To Optimize in 7 Months Orlando, Florida, June 1, 2010 News Facts Blue Jay Consulting provided Health Central's ED staff with a solid foundation of structure and processes for ED operations that improved the patient experience upon arrival to the Emergency Department all the way through their discharge, while decreasing patient wait times across the board. With new practices in place, patients can be triaged within 8 minutes and be in a room in 25 minutes. The average overall wait time for a patient to see a provider is now 49 minutes -- lower than other major hospitals in the region. For patients experiencing chest pain, the average time to have an EKG has been reduced by 78%. The industry standard Press Ganey score for Overall Ranking at Health Central hospital reached 78%; nurse ranking went up to 88%; while the provider ranking reached 98%. Revising the triage process, while implementing immediate bedding and enhancing Health Central’s fast track capabilities has enabled the staff to shorten the length of stay for patients by 17% to 199 minutes. Patients who left without being seen dropped by 74% to only 1.3%. Blue Jay Consulting also incorporated bedside registration and other methodologies to increase and improve patient flow. Quotes "We have had the privilege to significantly improve the quality of care for many Emergency Departments across the country," said Mark. J. Feinberg, Managing Partner, Blue Jay Consulting. "However, this project at Health Central was especially important to us, as we live here in the Orlando area – this is our home town. We were absolutely impressed with how diligently everyone at Health Central, and particularly the Emergency Department staff, worked to improve patient satisfaction scores, and lower wait times - they genuinely care about their community. As a local resident, I couldn’t be more pleased to have the Health Central Emergency Department in my backyard" Feinberg said. About Health Central About Blue Jay Consulting Contacts Kiernan Wilkins
Blue Jay Consulting and the
Emergency Medicine Foundation Announce
Orlando, Florida, March 30, 2010 Blue Jay Consulting and the Emergency Medicine Foundation announced today that Dr. Rex G. Mathew of Thomas Jefferson University Hospital, in Philadelphia, PA, has been named Emergency Department Director of the Year and honored three additional finalists for the award. "We are proud to announce that Dr. Rex Mathew was selected as the Emergency Department Director of the Year," said Mark J. Feinberg, Managing Partner, Blue Jay Consulting."We received numerous, very impressive nominations and are pleased to honor Dr. Mathew and the finalists for their contributions to their discipline. They labored tirelessly to improve processes, demonstrated a superior level of expertise, and worked with their team to enhance patient care. We look forward to seeing these doctors fulfill their limitless potentials as they continue to provide patients and the hospitals they serve with the utmost efficiency, clinical standards, education and community service." This new annual award created by Blue Jay Consulting recognizes current emergency department physician leaders who made significant impacts on improving the operations of his/her departments, resulting in improvements in the quality of patient care. The award winner and finalists were chosen from nearly 80 nominations from across the country, including some overseas, by a selection panel composed of appointees from Blue Jay Consulting and the Emergency Medicine Foundation. The winner and finalists demonstrated significant contributions to their emergency department in the following categories: quality patient care, operational effectiveness, education, and community service. They demonstrated collaborative relationships with nursing and ancillary departments to implement and improve operational and clinical standards based on evidence-based practice. They also stood out for their abilities to create and sustain high degrees of patient satisfaction, while implementing creative and innovative strategies to address emergency department throughput. Linda Lawrence, MD, FACEP, EMF board member, will honor the winner on April 26, 2010, at the American College of Emergency Physicians Emergency Department Director's Academy, Phase II. This year's winner, Rex G. Mathew, MD, FACEP, is vice president of emergency medicine clinical operations at Thomas Jefferson University Hospital, a Level 1 Trauma Center in Philadelphia. Dr. Mathew displayed his leadership abilities, combined with his clinical knowledge, to work with leaders throughout the hospital to improve care in the emergency department. He fulfills a unique roll for the department and the hospital as both an administrator and a practicing physician. Having his "feet in both doors" has enabled him to make a positive impact on his patients and fellow clinicians. In addition, Dr. Mathew was instrumental in developing many quality improvement projects including the newly accredited Thomas Jefferson Chest Pain Center. "The emergency department director not only sets the tone and direction for the emergency department, but serves as the point person to satisfy patient's needs and provide safe, quality care,"said EMF Chair, Alexander Rosenau, DO, FACEP. "Because the emergency department serves as the safety net for our community, emergency directors' roles are invaluable and a service that the community needs 24/7. We are pleased to honor Dr. Mathew as he demonstrates that emergency medicine is a team sport and provides the quality care that patients come to expect." The two organizations applauded this year's finalists who are listed alphabetically: Patrick J. Crocker, DO, MS, FACEP, is the chief, of emergency medicine at Dell Children's Medical Center of Central Texas in Austin, TX. Dr. Crocker was instrumental in working across disciplines to create the Comfort Zone Program, which addresses the comfort, anxiety and pain perception of patients. In addition, he worked closely with emergency nursing leadership to adopt high standards of professional performance and conduct. William Dalsey, MD, MBA, FACEP, is the chairman of the department of emergency medicine at Kimball Medical Center in Lakewood, NJ. Dr. Dalsey's collaborative approach to patient care earned Kimball Medical Center top honors for the last five years in patient satisfaction scores by Press Ganey. In addition, Dr. Dalsey and the nurse manager transformed emergency operational efficiency to reduce door-to-doctor times, as well as overall throughput while never compromising quality. His "no wait ED" was one of the first of its kind. Paul Ernest Pepe, MD, MPH, FACEP, is the chief of emergency services at Parkland Health & Hospital System in Dallas, Texas. Dr. Pepe's strong team philosophy stood out in his application. Both he and Jennifer Sharpe, RN, director of nursing, were recognized because they epitomize the work ethic and philosophical temperament that guaranteed the tremendously successful journey to better patient care and enhanced community service at one of the most visible emergency care centers. Dr. Pepe is an award-winning physician who serves as an inspirational mentor. About Blue Jay Consulting About the Emergency Medicine Foundation Contact The Emergency Medicine Foundation and
Blue Jay Consulting Announce Boston, MA, September 30, 2009
Any member of the American College of Emergency Physicians (ACEP) or hospital leader may nominate an ACEP member for this award by completing the nomination form. Forms are available to download online at www.bluejayconsulting.com or www.emfoundation.org. Other criteria for the award include that the nominee is an Active or Life member of ACEP and must currently be in a leadership position in an emergency department. The nominee must demonstrate significant contributions to the department in the following categories: Quality Patient Care, Operational Effectiveness, Education, and Community Service. The nominee will demonstrate collaborative relationships with nursing and ancillary departments to implement and improve operational and clinical standards based on evidence-based practice. The nominee will create and sustain a high degree of patient satisfaction with emergency care delivery and will implement creative and innovative strategies to address emergency department throughput. The nomination form, the nominee's curriculum vitae, and any supporting materials may be submitted by mail to Holly Hull Miori, MTS, EMF, Development Manager, P.O. BOX 619911, Dallas, TX 75261-9911 or by email to info@emfoundation.org. All entries must be completed and received via e-mail or mail no later than Monday, February 1, 2010 for consideration by the selection panel. The selection panel, which will consist of appointees from the Emergency Medicine Foundation and Blue Jay Consulting, will judge the entries, with its recommendations subject to review by the EMF Board of Trustees. The decision of the Board is final, and the Board reserves the right to make no award if there are no nominees of sufficient merit. The awardee must be present at the Emergency Department Directors Academy, Phase II, on Monday, April 26, 2010 in Dallas, TX to receive the award. If the awardee is not scheduled to attend this course, travel arrangements will be provided. Quotes "Blue Jay Consulting wanted to see an award that recognizes the highest achievement in emergency care," said Mark J. Feinberg, Managing Partner, Blue Jay Consulting. "The Outstanding Emergency Department Director of The Year Award was created not only to celebrate an emergency department physician leader for their exceptional care, but for their dedication to collaborating with nursing and all departments in the hospital. This collaboration leads to overall improved patient care," Feinberg said. About the Emergency Medicine Foundation About Blue Jay Consulting Contacts Media, please contact:
Press Release Assembling Leadership Skills and Trauma Care are Two Keys to Pediatric Nursing Jeanne Venella Speaking at the 25th Annual Pediatric Nursing Conference in Orlando, Florida June 27 Orlando, Florida, June 16, 2009 News Facts Quotes About Blue Jay Consulting Contact
Article published June 9, 2009 A lot is being asked of emergency departments
Posted: June 9, 2009 - 11:00 am EDT Regarding the article "Emergency department crowding a lingering problem, GAO report says": Examples include: chest pain timelines, i.e. ECG, in 10 minutes; stroke centers, i.e. CT, in five minutes; and meds in 30 minutes. However, there is good news. Many departments are working hard to put proper efficiencies in place to allow more patients to be seen -- even with fewer resources. Hospital administrations that see the ED as the front door of the hospital, and place a significant challenge to all leaders of the institution to see the ED flow and intake as a strategic measure have the greatest successes. Unfortunately, the days of getting in and out of emergency departments in an hour are in the past. We are challenged to give primary care to millions of patients who have no primary-care specialists and need medical care. Dr. Joyce C. Clifford, CEO of The Institute for Nursing Healthcare Leadership Will Be at Blue Jay Consulting's Booth # 617 Discussing Leadership at the American Organization for Nurse Executives Annual Meeting and Exposition April 16-17 in San Antonio Dr. Clifford is Regularly Described as the Architect of Nursing's Professional Practice Model Orlando, Fla., April 13, 2009 News Facts Quotes About The Institute for Nursing Healthcare Leadership About Blue Jay Consulting Contact Transforming the Landscape of Emergency Department Nursing - Blue Jay Consulting Experts Speak at 2009 NJENA Conference Topics Include Leadership, Working Within the Volcano of Emergency Nursing, Triage Challenges with Children, Emotional Intelligence, and the Baby Boomers' Impact on Health Care Orlando, Fla., March 16, 2009 News Facts Quote About Blue Jay Consulting
About the NJ Emergency Nurses Association NJENA functions as the specialty nursing organization for professional nurses committed to the advancement of emergency nursing. NJENA parallels ENA's mission and vision for emergency nursing and emergency care. Contact Wait Time Lowered To Less Than 30 Minutes at Mon General Hospital's New Emergency Department Blue Jay Consulting Empowers the Staff to Optimize Emergency Department Morgantown, W.V., January 29, 2009 News Facts "From the time of registration to the point of discharge, my wife and I were pleased to observe the administering of hands-down, first rate treatment," said recent patient David Barton. "Facilities were clean, operations were orderly and all personnel we came in contact with were most competent and showed signs of caring," Barton said in a recent letter sent to hospital administrators. These enhanced measurements are due to the performance optimization conducted by the ED experts at Blue Jay Consulting in conjunction with the hospital's Emergency Department staff. Nancy Bonalumi, RN, MS, CEN, Blue Jay Consulting Senior Consultant, was onsite leading the project. She implemented the Emergency Severity Index (ESI) 5 level triage process, a reliable and valid tool for sorting patients upon arrival. Prior to 'going live,' all registered nurses attended a course to learn and understand this process. Within a week of implementation, key operating statistics in the ED made dramatic improvements due to the staff's commitment and understanding of ESI. The second major change implemented was the immediate bedding process. Patients are placed in an available bed, rather than being interviewed at the front desk. With this no delay system, patients can be given care and information can be taken simultaneously, not consecutively. As the day progresses and gets busier, the staff evaluates the flow of patients and works to try to stay a bed ahead. The goal is to move patients in quickly, get them the quality care they need, and move them into other parts of the hospital if necessary or discharge them. Blue Jay Consulting also demonstrated ways for the ED staff to further analyze data which would optimize the department's staffing needs. The final major optimization technique was to develop committee structures. Steering committees and work groups, supported by Blue Jay Consulting, enabled staff (physicians, nurses and ancillary staff) to make choices and recommendations to the department leadership. This empowered staff to make decisions about their work. They own it, but Blue Jay consultant's stay on site for six months to assist the staff in making the changes become part of the department's normal operating procedures. Again, the pay off was high. The Centers for Disease Control and Prevention reported recently that the average ER wait time is one hour, but with these improvements, Mon General Hospital is well ahead of this average. Quote About Mon General About Blue Jay Consulting Contacts Greg Kealey or Wilson Medical Center wants to speed up ER times The hospital has hired Blue Jay consulting firm out of Orlando, Fla., to work with staff on getting patients seen quicker when they come in for emergency treatment. The consultants started work Monday. Hospital staff updated trustees ... Click here to view the full article Blue Jay Consulting, A Healthy Firm In an Ailing Economy Blue Jay Consulting Improving Emergency Departments Across the Country Orlando, Florida, December 16, 2008 News Facts November was Blue Jay Consulting's most profitable month. With 16 employees on the payroll, this initially boot-strapped two-year-old firm is now a $4 million company with new hires, new business and leads in the pipeline. Blue Jay Consulting is working in a number of hospitals across the country, from major academic teaching hospitals to community health care facilities, including Plains Regional Medical Center in New Mexico, Henry Medical Center in Georgia, Monongalia General Hospital in West Virginia and North Florida Regional Medical Center in Florida. In economic downturns, statistics show the number of emergency visits across the country rise. Since hospitals cannot necessarily enhance brick and mortar to get around this increased volume, administrators and boards are looking for other means to improve the care they provide. Emergency Departments across the country turn to Blue Jay Consulting to optimize labor productivity and throughput in order to compete. Blue Jay enables emergency departments to make improvements in patient flow without additional capital expenditures. Blue Jay Consulting is comprised of nationally recognized emergency care experts who implement effective, lasting changes to optimize service and throughput in hospital emergency departments. Blue Jay creates outcome-oriented solutions and achieves quantifiable results through process improvement services and enhanced interim leadership. The firm recently brought on board William R. Welsh, RN, MSN, MBA as Director, as well as William J. Stewart, RN, BSN, MSN(c), CEN, EMT-LP as a Consultant to join Blue Jay Consulting's unmatched professional team. The firm hand picks its team with as much care as it approaches its work. The firm's reputation and long-term success is based solely on the quality of the people on the team. Most recently, Mr. Welsh was a senior manager for one of the leading health care consulting firms in the US. He focused on improving patient care and the flow of patients within the ED and on inpatient units. He assisted clients to decrease the number of patients who leave the ED without being seen and improved patient wait times in the ED prior to discharge and admission. Prior to this, Mr. Welsh held positions as a director of an urban ED with over 46,000 annual visits and as an ED clinical nurse specialist in a Level I Trauma Center. Mr. Welsh has lectured nationally and regionally on a number of leadership and clinical topics pertaining to emergency care, customer service and working with consultants. He has been an active member of the Emergency Nurses Association for over 25 years, serving as a national committee member and a state council president. He received his MSN, with a focus in emergency care, from the University of Texas Health Science Center and is a graduate of the Executive MBA program at Temple University. Mr. Stewart is a Certified Emergency Nurse and most recently led a 58,000- visit emergency department for 6 years. Mr. Stewart worked at one of Texas' leading tertiary referral centers for 16 years. His roles included providing direct patient care in a Level II trauma center, charge nurse, and nurse manager of a 41- bed department with 94 FTEs and 130 total staff roster. Mr. Stewart assisted in facilitating the merger of St. Mary of the Plains Hospital and Methodist Hospital Emergency Departments to become the Covenant Health System Emergency Department in Lubbock, Texas. He has participated in many quality and performance improvement initiatives and has implemented a proven shared governance structure on his unit. This shared governance structure has assisted in recruitment and retention of qualified staff that provides emergency care to patients of all ages. His department also had region-wide recognition as a leader in trauma and cardiac care. Mr. Stewart holds a Bachelor of Science in Nursing from Texas Tech University Health Science Center and is currently in the Master of Nursing Administration Program. He is an active member of the Emergency Nurses Association and will serve as the 2009 President for the Texas State Emergency Nurses Association. Quote About Blue Jay Consulting Contact Emergency Nurses Association's President's Award Is Presented to Blue Jay Consulting Company recognized for supporting President in her mission to lead the way in knowledge, resources, and responsiveness for emergency nurses, their patients and families Orlando, Fla., October 1, 2008 News Facts About Blue Jay Consulting About the Emergency Nurses Association Contact Blue Jay Consulting's Enhanced Interim Leadership Empowers Dartmouth-Hitchcock Medical Center's Emergency Department's Performance Optimization Decreased time to bed, time to physician, and length of stay while increasing patient satisfaction scores Orlando, FL., July 24, 2008 News Facts A comprehensive assessment identified opportunities for improving patient throughput in the Emergency Department, beginning with data management and tracking, enhancement of the charge nurse role and immediate bedding when Emergency Department beds were available. About Blue Jay Consulting About Dartmouth-Hitchcock Medical Center DHMC is New Hampshire's only Level I Trauma Center and is one of only two in all of Northern New England. DHMC also includes the Norris Cotton Cancer Center, a National Cancer Institute (NCI) designated Comprehensive Cancer Center -- one of only 39 in the entire United States. DHMC is also home to the Children's Hospital at Dartmouth (CHaD), New Hampshire's only children's hospital. Phyllis Theermann Blue Jay Consulting, LLC
Blue Jay Consulting Provides Bon Secours Hampton Roads Nurses With The Gift of Education Donates to the Bon Secours Maryview Foundation and Provides Triage Education with Blue Jay Consulting's Nationally Recognized Expert Jeff Solheim Orlando, FL., July 1, 2008 News Facts Blue Jay Consulting has matched Bon Secours Maryview Medical Center's donation to create five scholarships for recent nursing graduates to obtain one year of the most up to date, rich content, and reliable continuing education courses available. The nurses benefit from a valuable and flexible supplement to their orientation while the hospital gains the ability to recruit top nursing school graduates, strengthen their skills even further, and retain them. In addition, Blue Jay Consulting's newest consultant and national Emergency Nursing triage expert, Jeff Solheim, provided the entire Bon Secours Hampton Roads Health System with complimentary triage training, focusing on the latest advances in triage assessment. Quotes "Over the past two years Blue Jay Consulting has assisted the Emergency Departments in the Bon Secours Hampton Roads Health System to realize incredible lasting results that improve patient care. This gift allows us to continue to provide the community with the resources to provide the best patient care possible," said Jim Hoelz, Managing Partner of Blue Jay Consulting. About Blue Jay Consulting About Bon Secours Maryview Medical Center Multimedia Elements
Phyllis Theermann Blue Jay Consulting, LLC
Blue Jay Consulting's
Emergency Department Expert Consultants
To present at Conferences Around the World Orlando, FL., June 17, 2008 At the recent Pennsylvania ENA State Meeting, Blue Jay Consultant, Jeanne Venella, RN, MS, CEN, lectured on Pediatric Triage and Approaches with Children. At the 24th Annual Pediatric Nursing Conference, June 25-29th, in Las Vegas, Ms. Venella will speak about Nickel Mines, the Story of the Amish School Shooting, as well as Assembling your Leadership Toolbox. JoAnn Lazarus, RN, MSN, CEN, VP Operations-Emergency Services at Blue Jay Consulting spoke recently at the Kansas City ACHE meeting about Current Trends in Emergency Care. She also served as a panelist at this meeting. Nancy M. Bonalumi, RN, MS, CEN, Senior Consultant at Blue Jay Consulting will be the Keynote Speaker at the Emergency Nursing Conference in Auckland, New Zealand. She will be discussing accountability in nursing practice and developing good teams. Donna Mason, RN, MS, CEN and Senior Consultant at Blue Jay Consulting will be speaking at the Tennessee Trauma Society August 9 to nurses, paramedics, and EMT's regarding Diversity in Emergency Practice. At the ENA Annual Meeting and Conference, September 25-28 in Minneapolis, Jeanne Venella will be speaking about ED Process Improvement: How to Harness Your Strength; JoAnn Lazarus will discuss the Heart of Nursing: Caring; and Blue Jay Consulting's newest consultant, Jeff Solheim RN, BRE, MSN(c), CEN, CFRN, will present courses on Facial Trauma and Electrical Burns and well as provide a Certified Emergency Nursing review course. In addition, Nancy M. Bonalumi will be leading a delegation of emergency and trauma nurses to China in October through the People to People organization. To learn more about Blue Jay Consulting, visit them at SEPONL (the South East chapter of the Pennsylvania Organization of Nurse Executives) on June 20 in Plymouth Meeting, PA, or at the AHA/Health Forum's Leadership Summit on July 24-26 in San Diego. Phyllis Theermann
Blue Jay Consulting Enabled the Emergency Department At Capital Regional Medical Center to Deliver Outstanding Service to Patients in 10 Minutes or Less Orlando, Fla., June 10, 2008 -- World class Emergency Department consulting firm, Blue Jay Consulting, LLC enabled Capital Regional Medical Center in Tallahassee, Florida to decrease Emergency Department patient wait times to ten minutes or less. In addition the team of experts improved patient throughput, decreased the amount of "left without being seen" patients, and enhanced patient satisfaction scores.
In pursuit of this 198-bed hospital's commitment to improve the quality of healthcare in its community, the management team recognized the need to enhance its Emergency Department and charted Blue Jay Consulting with that task. Seeing over 50,000 patients a year, the hospital had high lengths of stay, hold times and walk out rates. The goal was to focus on throughput by getting patients to an ED bed, discharging patients or moving them upstairs to a room in a more timely fashion. Communications, work flow, and education issues stood in the way. Meetings with staff and the ED Nursing and Medical Directors, along with observations of processes, provided Blue Jay Consulting with the information to move forward. Based on these findings, Blue Jay determined the strategy that needed to be implemented. A steering committee was formed made up of staff from the ED to determine what needed to be changed. This provided the hospital with ownership of the project from the beginning. Blue Jay Consulting, working with the steering committee, implemented processes to improve communications, streamline triage and realign staffing to more effectively move patients through -- avoiding congestion in the ED waiting area. Additionally, to improve flow, the role of facilitator was created to move patients more quickly through the department. The team succeeded and was able to lower the walk out rate from 3.6% to 0.7%. With the national standard less than two percent, this is a tremendous improvement. Financially, the organization will realize an increase in annualized revenue as a result of capturing these visits. This increase does not include the additional contribution margin from laboratory testing, radiology exams or from an increase in admissions. "With Blue Jay Consulting on our side, we completed an initiative to increase performance level to 90% compared to our peers. We couldn't be more pleased with the 5:1 return on investment plus the empowerment to become the most efficient emergency department in Tallahassee." - said Sharon L. Roush, Chief Executive Officer, Capital Regional Medical Center "Blue Jay Consulting conducts numerous ED performance optimization engagements across the country. Our on-site consultants deliver outstanding, long lasting results that empowered Capital Regional Medical Center's ED team and put in place a variety of process changes." - said Mark Feinberg, Managing Partner, Blue Jay Consulting About Blue Jay Consulting, LLC Phyllis Theermann Blue Jay Consulting, LLC
Blue Jay Consulting, LLC names JoAnn Lazarus to lead Emergency Services Group JoAnn is a long-time state and national leader in the Emergency Nurses Association, where she served as the 2007 secretary/treasurer. In addition, she is an active member of the Texas Emergency Nurses Association. Her nursing degrees include an associate degree, a bachelor of science and a master of science with an administrative specialty in critical care. About Blue Jay Consulting, LLC
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