Blue Jay Consulting


	APPROACH Customized solutions built on best practices.

"Our 57,000 visit emergency department had a mean door to provider time of 68 minutes, a 3.1% left without treatment (LWT) rate, and a patient satisfaction score at the 4th percentile. Within weeks of engaging Blue Jay Consulting, an ED steering team was formed from core staff, who are now empowered to effect change through the unifying efforts of this project. An advanced triage model was created, improving door to provider time by 50%, decreasing LWTs by 72%, and an improvement in patient satisfaction scores, reaching the 94th percentile. Most of all, Blue Jay provided us with great promise to continue to be successful."

-- CAMERON CUSHING, MD, FACEP
Medical Director
Emergency Services
Prince William Hospital
Manassas, VA

Home > Approach

Our goal is to optimize the performance of every organization with which we work. We figure out how to maximize the capability of systems and personnel alike. Our techniques are proven, our consultants are respected and our clients benefit from quantifiable results.

We base all of our efforts on the following general approach:

	Conduct a thorough assessment of the department. What's not working, what's not making sense? Where are the problems, where are the opportunities?
	Dive into day-to-day operations to gain insight into your organization's performance.
	Present a set of recommendations for department-wide improvements.
	Partner with personnel from all areas of the hospital -- including administration, physicians and front-line staff -- in problem-solving efforts.
	Remain in place during the implementation of new process and system improvements in order to manage the change and provide support.
	Maintain ongoing contact with clients to ensure sustainability of achieved successes.